Shipping & Returns

Shipping Information

All purchases made before 3pm on a weekday will be sent the same day from our headquarters in Christchurch. Any purchases paid for after 3pm will be sent the next available occasion. Please note that this excludes public holidays and weekends.

Shipping by regular untrackable NZ Post is free for all orders over $25.

Shipping times are dependent on the postal system and not NZ Ties. We post at the first available occasion but after shipping, the time taken to receive is out of our control. If you have never purchased online or had a package sent nationally through the mail before, you are welcome to contact us first for an estimate of delivery time. Please note that during the Christmas period packages are often likely to take longer to arrive.

NZ Ties offers trackable shipping and express shipping by courier if your order is urgent. During checkout you can select the express option for $6.00 (NZ post standard courier bag) for unlimited items (rural delivery is $8.60). If you have any other queries, please contact us from the Customer Care section above.



Returns & Exchanges Information

NZ Ties accepts returns for any reasonable reason such as sizing, colour discrepancy or just a general change of mind as long as the product has not been worn or used. Please note that in the case of a straight refund, the cost of the original shipping will be deducted from the amount refunded.

In the case of an exchange, a further cost for the secondary shipping will be incurred. NZ Ties free shipping policy is only for the initial purchase and the actual cost of shipping will be charged for any kind of return or exchange.

If an administrative error has been made by NZ Ties, all further shipping costs will be settled by us and you as the buyer will not be asked to pay for any of these costs. Please contact us immediately if there is such a problem.

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